This is one of the common issue that users are facing on there Android Boxes, when you try to launch Google Play Store it crashes and takes you back to the home screen of your Device. So you are not able to install or update any APK on your device. It usually happens because of corrupt cache. Most of times, simply wiping cache on Google Play Store fixes the problem.
Follow the below steps to fix Google Play Store crashing problem:
01. From Home screen of your device go into Settings
02. Click on More Settings
03. Click on Apps
04. Now at the top you need to select “All” tab, swipe right to locate “All” tab
05. Scroll down and click on Google Play Store
06. Click on Clear data and that will automatically clear Cache on Google Play Store
07. Now restart your Box
If the above steps fails to resolve an issue then you will need to clear data on following services:
-> Google Play Services
-> Google services Framework
You need to follow same above steps to clear data on Google Play Services and Google Services Framework and always remember to restart your device after clearing data.